Apple apologizes for listening to Siri recordings, promises changes

Published by T C on

Wed August 28, 2019

Updated 3:11 PM ET

New York (CNN Business)

Apple apologized on Wednesday for letting contractors listen to commands that users give to its voice assistant Siri. The company is now promising changes.

The practice, which is designed to improve the quality of Siri, came under scrutiny after The Guardian reported last month that contractors could hear users’ private conversations. Apple (AAPL) initially responded by temporarily suspending the practice earlier this month while the company reviewed it.
In a blog post Wednesday, Apple said it will require users to opt in to having their recordings listened to by human reviewers, rather than having this be the default. And only Apple employees will be allowed to listen to audio samples of the Siri interactions, rather than contract workers.
The company also said it will no longer keep audio recordings of users’ interactions with Siri.
    “We know that customers have been concerned by recent reports of people listening to audio Siri recordings as part of our Siri quality evaluation process,” Apple said in the post. “As a result of our review, we realize we haven’t been fully living up to our high ideals, and for that we apologize.”
    Apple isn’t the only company that’s been forced to rethink its approach to reviewing recordings from users amid privacy concerns.Google(GOOGL)temporarilyhalted human reviewsof its recordings andAmazon(AMZN)recentlychanged its settingsto make it easier for people to avoid any review of Alexa recordings.Facebook(FB)also has paused human review of some users’ audio clips.
    These moves come in the wake of months of media scrutiny over tech companies relying on real people to review recordings from voice assistants, often unknown to the user. The coverage has served as a stark reminder that many consumer tech products are not simply supported by faceless algorithms and artificial intelligence, but instead require a human touch in order to improve.
    AI expertspreviously toldCNN Business there is a legitimate need for humans to listen to some parts of conversations in order to make voice-operated technology work. But experts also said tech companies should do more to make it clear what happens to recordings from these systems and what privacy risks exist.
    For Apple, the stakes are particularly high. Apple has repeatedly tried to position itself as a privacy-focused business, in a clear attempt to draw a stark contrast with competitors including Facebook and Google. Apple CEO Tim Cook often refers to privacy as a “fundamental human right.”
    https://www.javathought.com Disclaimer:
    THIS SITE HAS NO AFFILIATION WITH ORACLE, ORACLE’S PRODUCT JAVA.
    The text & images for each article were copied from website of the hyperlink located at the bottom link of each article. The views and opinions expressed in this article are not necessarily those of this sites author and do not necessarily reflect the official policy or position of any agency of JT, TC, JAVA THOUGHT.
    The opinions expressed in this publication are those of the authors. They do not purport to reflect the opinions or views of JT, TC, JAVA THOUGHT or its members. THE opinions expressed in this article are not necessarily those of this sites author and do not necessarily reflect the official policy or position of any agency of JT, TC, JAVA THOUGHT.
    If you have any question or concerns, please email the site admin at: admin@javathought.com . Please allow 10-30 business days for a reply.
    https://www.cnn.com/2019/08/28/tech/apple-siri-apology/index.html
     

    0 Comments

    This site uses Akismet to reduce spam. Learn how your comment data is processed.